GamesForRent.com 101 What is GamesForRent all about? How does the GamesForRent Free Trial work? What is the game list and how does the game list work? Do I get the instruction booklet with the games? What are the different rental plans that GamesForRent offers and how much do they cost? How long do I have to join for? How can I pay for my subscription? Do you rent the Video game systems too? Your Game List What does short wait, long wait and really long wait really mean? Why haven’t you sent me my next game after receiving one back from me? Why was I shipped a game that was not my 1st choice? A game that I put on my list is no longer there how come? Can I reserve a coming attraction? Account Management Why do you need my e-mail address? I forgot my user name or password how do I log in? How do I update my account information? I want to change my subscription plan how do I do it? How do I cancel? How long do I have to return any games I have out after I cancel? How do I reactivate my account? When will I get billed for my subscription? Privacy/Security Does GamesForRent keep my information private? How do I know my personal information is safe with GamesForRent?

Free trial information I decided not to continue to be a customer after my free trial why was my credit card charged? Why do I have to select a membership plan when signing up for the free trial? Why do you need my credit card information for the free trial? If this is a free trial why did I have money taken out of my account? Buying Video Games If I like the game I have out can I buy it from GamesForRent? Can I purchase your used games without first renting them? What is the used game guaranty? Do I have to subscribe to your rental service in order to buy your games? Are all your games for sale? Shipping Information How soon will you ship the first game to me? How long will it take for the game to get to me? Processing Time How do I get the games and how do I return them? Do you ship internationally? Game shipment problems What do I do if a game I rented is broken, scratched or just won't play on my system. I lost the inside sleeve or the outside envelope how do I return the game? What happens if a game is lost in the mail? I received a different game than you sent me. What do I do now? I found a game that I reported lost what should I do?